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Privacy Policy
Effective Date: 6/23/26
Water & Light Wellness respects your privacy and is committed to protecting the personal information you share with us.
Information We Collect
We may collect information including:
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Name
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Phone number
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Email address
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Mailing address
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Appointment and service history
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Information submitted through intake forms
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Payment information processed through secure third-party providers
How We Use Information
We use information to:
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Schedule and manage appointments
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Provide wellness services
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Respond to inquiries
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Process payments
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Send appointment reminders and service-related communications
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Improve our website and services
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Comply with legal obligations
Information Sharing
We do not sell, rent, or trade your personal information.
Information may be shared with trusted service providers that assist with appointment scheduling, payment processing, website operations, secure recordkeeping, and legal compliance.
Website Analytics and Cookies
Our website may use cookies and analytics tools to improve website performance and user experience. You may disable cookies through your browser settings.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites.
Your Rights
You may request access to, correction of, or deletion of personal information where permitted by law.
Contact Information
If you have questions regarding this Privacy Policy, please contact Water & Light Wellness at:
310-709-7715
hello@waterandlightwellness.com
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.
Notice of Privacy Practices
Effective Date: 6/23/26
Our Commitment to Your Privacy
Water & Light Wellness is committed to protecting the privacy and security of your health information.
This Notice describes how your Protected Health Information (PHI) may be used and disclosed and explains your rights regarding that information.
How We May Use Your Information
Treatment and Services
We may use information you provide through intake forms, consultations, and sessions to safely provide wellness services and maintain accurate client records.
Payment
We may use information necessary to process payments, maintain billing records, and respond to payment-related inquiries.
Business Operations
We may use information for scheduling, recordkeeping, quality improvement, compliance activities, and administrative purposes.
Required by Law
We may disclose information when required by federal, state, or local law.
Health and Safety
We may disclose information when necessary to prevent a serious threat to health or safety as permitted by law.
Uses Requiring Authorization
Any use or disclosure not described in this Notice will require your written authorization unless otherwise permitted by law.
You may revoke authorization at any time in writing.
Your Rights
You have the right to:
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Access your records
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Request corrections to inaccurate information
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Request restrictions on certain disclosures
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Request confidential communications
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Receive a copy of this Notice
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File a privacy complaint without retaliation
Our Responsibilities
Water & Light Wellness is required to:
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Maintain the privacy of protected health information
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Provide this Notice
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Follow the terms of this Notice
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Notify affected individuals of qualifying data breaches when required by law
Electronic Communications
While we take reasonable steps to protect information, standard email and text messaging may not always be secure. By communicating electronically with our office, you acknowledge these risks.
Changes to This Notice
We reserve the right to modify this Notice at any time. Updates will be posted on our website.
Contact Information
Questions regarding privacy practices may be directed to:
Water & Light Wellness
310-709-7715
hello@waterandlightwellness.com
2146 Parker Street
Suite B-3
San Luis Obispo, CA 93401
Terms & Policies
Effective Date: 6/23/26
Appointment Policy
Appointments may be scheduled online, by phone, or by email and are subject to availability.
Cancellation Policy
We kindly request at least 24 hours' notice for cancellations or rescheduling.
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Cancellations made within 24 hours of the appointment time may be charged 50% of the scheduled service fee.
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Cancellations made within 12 hours of the appointment time, missed appointments, or no-shows may be charged 100% of the scheduled service fee.
Late Arrival Policy
Arriving late may shorten your session time to avoid impacting subsequent appointments. Full service fees may still apply.
Package Policy
All packages are non-transferable, non-refundable, and may not be shared between individuals.
Package expiration periods are as follows:
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4-session packages: Valid for 3 months
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8-session packages: Valid for 6 months
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Specialty packages: Validity period specified at purchase
Unused sessions expire at the end of the package term.
Membership Policy
Membership benefits are available only while membership remains active.
Unused membership sessions do not roll over unless otherwise specified.
Memberships may be subject to minimum commitment periods and renewal terms outlined at enrollment.
Gift Card Policy
Gift cards are non-refundable and may not be redeemed for cash except where required by law.
Wellness Services Disclaimer
Services provided by Water & Light Wellness are intended to support relaxation, recovery, wellness, and overall well-being.
Our services are not intended to diagnose, treat, cure, or prevent any disease and are not a substitute for medical care.
Clients should consult their physician regarding medical concerns.
Sauna and Heat Therapy Disclaimer
Clients participating in infrared sauna or herbal steam sessions acknowledge the inherent risks associated with heat exposure, including dehydration, dizziness, lightheadedness, and heat sensitivity.
Clients agree to discontinue participation immediately if discomfort occurs and to notify staff of any health concerns that may affect safe participation.
Health Information
Clients are responsible for providing accurate and complete health information and notifying Water & Light Wellness of any changes in their health status.
Right to Refuse Service
Water & Light Wellness reserves the right to refuse or discontinue services when deemed inappropriate, unsafe, or outside the practitioner's scope of practice.
Liability
By receiving services, clients acknowledge and accept the inherent risks associated with wellness services and voluntarily assume responsibility for participation.
Policy Changes
Water & Light Wellness reserves the right to modify policies, pricing, services, memberships, and package offerings at any time.
Updated policies will be posted on this website.